Sarh support

Sarh is a marketplace for building and finishing materials in the UAE. You can browse products from verified vendors, compare prices, post a request on the Sarh Board and talk to vendors directly by chat, phone or WhatsApp. Sarh doesn't sell anything itself: you agree the price, delivery and payment with the vendor.

Open Requests and tap Add new request, or tap Post a request on the Sarh Board. Choose a category and your area, describe what you need, how much and by when, and add photos if they help. Verified vendors see your request on the Sarh Board and send you their quotes.

A quote shows the vendor's unit price, the total for your quantity, the delivery time and how long the price is valid. Quotes arrive on your request and in your chat with that vendor. Compare them, ask questions in the chat, then agree the deal directly with the vendor you choose.

Only verified vendors: stores the Sarh team has checked and approved. They see your name, area and number so they can reply to your requests and to the messages you send them.

No. Sarh doesn't take payments. You pay the vendor directly, in the way you agree with them. Check the product, the price and the delivery terms before you pay.

Every store is reviewed before it goes live on Sarh: the team checks the business's UAE trade licence and documents. Products are reviewed too before they appear in the market. It isn't a guarantee of a purchase, so always agree the details with the vendor.

On a product page, use Report listing and choose a reason. For anything else, go to Help & support → Contact us. Our team's replies appear in My messages.

Tap Register your store and fill in your business name, contact person, WhatsApp number, location and what you sell. Then upload your UAE trade licence with its number and expiry date, add your logo, and submit your application for review.

Applications are usually reviewed within 24 hours, and you'll be notified once your store is approved. If anything is missing we may call you. If an application isn't approved, you'll see the reason and can edit and resubmit it.

A valid UAE trade licence, as a photo, a scan or a PDF. Only the Sarh team sees your documents. Keep them current: when your licence is renewed, upload the new one from Store → Business documents and the team will review it.

Customer requests appear on the Sarh Board in the Leads tab as soon as they're posted. Open one to see the details and the customer's contact, then send a quote, chat in the app or reply on WhatsApp. You see only your own quote: other vendors' prices are hidden from you.

New products are reviewed by the Sarh team before they go live, usually within a few hours. If a product needs changes you'll see the reason: edit it and it goes back for review. A product with 0 stock is hidden automatically until you update the quantity.

Open Feature your store from the dashboard or the Store tab, choose how long, and send your request. Featuring isn't paid in the app: our team contacts you to confirm the details and the payment, and your store is featured once the request is approved.

A store can be suspended when its documents expire or when our Terms of Service aren't followed. While it's suspended, your store and products are hidden from customers. Contact us on WhatsApp or from Help & support and we'll explain what's needed to reinstate it.